Comments on: A Customer Experience with Harris Teeter http://www.greggmorris.com/a-user-experience-with-harris-teeter Imagining Yourself and Your Business Through Story Sat, 24 Dec 2011 17:54:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Gregg http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-87562 Gregg Sat, 24 Dec 2011 17:54:02 +0000 http://www.greggmorris.com/?p=93#comment-87562 Hi Leslie, Welcome to NC and Happy Holidays! I had not tried the survey site on my iPad. Just did and sure enough, there was a wonderfully cryptic error message. The problem is on their end not yours. It's basically the same problem they've had from the start. The survey site doesn't play nice with browsers other than IE. They've fixed the issue with most other desktop browsers but it looks like they're lagging in the tablet space. I'll have to try it on my iPhone and see what happen there. (Just did and it's fine.) They used to follow all of these comments and if they still are I'm sure they'll have it working on the iPad soon. Best wishes, Gregg Hi Leslie,

Welcome to NC and Happy Holidays!

I had not tried the survey site on my iPad. Just did and sure enough, there was a wonderfully cryptic error message. The problem is on their end not yours. It’s basically the same problem they’ve had from the start. The survey site doesn’t play nice with browsers other than IE. They’ve fixed the issue with most other desktop browsers but it looks like they’re lagging in the tablet space. I’ll have to try it on my iPhone and see what happen there. (Just did and it’s fine.)

They used to follow all of these comments and if they still are I’m sure they’ll have it working on the iPad soon.

Best wishes,

Gregg

]]> By: Leslie Ryan http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-87514 Leslie Ryan Sat, 24 Dec 2011 15:12:48 +0000 http://www.greggmorris.com/?p=93#comment-87514 Hi, Gregg. I am new to NC and to Harris Teeter. I have been impressed with the store and the service. I was excited when I received the survey ticket and an opportunity to win $500 groceries. I couldn't find the site but was able to connect from your site in one of your replies. I could not get as far as you did as I was frustrated trying to enter the survey entry code. I'm using an iPad. Do you have to be a rocket scientist to complete the survey? Hi, Gregg. I am new to NC and to Harris Teeter. I have been impressed with the store and the service. I was excited when I received the survey ticket and an opportunity to win $500 groceries. I couldn’t find the site but was able to connect from your site in one of your replies. I could not get as far as you did as I was frustrated trying to enter the survey entry code. I’m using an iPad. Do you have to be a rocket scientist to complete the survey?

]]> By: Gloria McCoy http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-71122 Gloria McCoy Sun, 25 Sep 2011 17:38:35 +0000 http://www.greggmorris.com/?p=93#comment-71122 I have tried every site to get to do the customer survey with my entry code, but no site shows a place to put this entry code. What is going on??? I have tried every site to get to do the customer survey with my entry code, but no site shows a place to put this entry code. What is going on???

]]> By: SLSPANGLER http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-70726 SLSPANGLER Wed, 21 Sep 2011 16:31:40 +0000 http://www.greggmorris.com/?p=93#comment-70726 AGREE WITH ALL THE ABOVE PLUS I DIDN'T HAVE A CARD FOR THE DISCOUNTS ($5.00) WHICH ISN'T A LOT BUT CASHIER NEVER OFFERED ONE NOR TO SWIPE HIS OWN AS OTHER STORES HAVE DONE. SLS AGREE WITH ALL THE ABOVE
PLUS I DIDN’T HAVE A CARD FOR THE DISCOUNTS ($5.00) WHICH ISN’T A LOT BUT CASHIER NEVER OFFERED ONE NOR TO SWIPE HIS OWN AS OTHER STORES HAVE DONE.
SLS

]]> By: Peggy Betterly http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-70291 Peggy Betterly Fri, 16 Sep 2011 17:29:27 +0000 http://www.greggmorris.com/?p=93#comment-70291 I can't find the survey. It is a waste of time. I wanted to tell HT I bought the $5. fried chicken special and it was still warm when I got it home. It was terrible. It was dry and tough. I think it was a old chicken. Yuk. PJB I can’t find the survey. It is a waste of time. I wanted to tell HT I bought the $5. fried chicken special and it was still warm when I got it home. It was terrible. It was dry and tough. I think it was a old chicken. Yuk. PJB

]]> By: Robin Ingram http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-66989 Robin Ingram Sat, 20 Aug 2011 18:51:41 +0000 http://www.greggmorris.com/?p=93#comment-66989 I agree with the above comments. I just tried to do the survey online and only instructions on how to do it by mail or email BUT no form(s) to complete. I have NEVER found this with other companies. Strange? Cameron Village is a very busy store and has excellent employees. I am often overcharged as I check my receipt carefully but I have never had a problem with them reimbursing me. Always check your receipt for mistakes! I agree with the above comments. I just tried to do the survey online and only instructions on how to do it by mail or email BUT no form(s) to complete. I have NEVER found this with other companies. Strange?
Cameron Village is a very busy store and has excellent employees. I am often overcharged as I check my receipt carefully but I have never had a problem with them reimbursing me.
Always check your receipt for mistakes!

]]> By: Ruth Alcorn http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-65817 Ruth Alcorn Mon, 08 Aug 2011 20:43:06 +0000 http://www.greggmorris.com/?p=93#comment-65817 My receipt was for a monthly drawing of $500 in free groceries, but the experience - ie. no survey to fill-out, was the same. My receipt was for a monthly drawing of $500 in free groceries, but the experience – ie. no survey to fill-out, was the same.

]]> By: Bill http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-65150 Bill Tue, 02 Aug 2011 21:24:07 +0000 http://www.greggmorris.com/?p=93#comment-65150 All that I can get from the website is a list of rules for the survey, no survey. I also enjoy shopping at Harris Teeter. I have my choice of H.T., Publix, Bi-Lo, and Piggly Wiggly all within one half mile of each other. I decided to make out the survey not expecting to win a shopping spree but thought I would be doing a service to the store. Never again! All that I can get from the website is a list of rules for the survey, no survey. I also enjoy shopping at Harris Teeter. I have my choice of H.T., Publix, Bi-Lo, and Piggly Wiggly all within one half mile of each other. I decided to make out the survey not expecting to win a shopping spree but thought I would be doing a service to the store. Never again!

]]> By: John Van Zandt http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-62421 John Van Zandt Tue, 12 Jul 2011 15:03:14 +0000 http://www.greggmorris.com/?p=93#comment-62421 Same complaint here. I could not find the survey. Hope you can get a better handle on this problem. Same complaint here. I could not find the survey. Hope you can get a better handle on this problem.

]]> By: Carma Carmon http://www.greggmorris.com/a-user-experience-with-harris-teeter/comment-page-2#comment-59957 Carma Carmon Wed, 29 Jun 2011 14:24:15 +0000 http://www.greggmorris.com/?p=93#comment-59957 HT does not respond to e-mails or to calls left on voice mail. They have not hired or do not plan to hire anyone for that position yet or in the future. I love shopping at my local Harris Teeter. The new store is great the store new manager sets on his butt. The everyday people that have worked for years at Harris Teeter make that store. they help train the new and young employees..not the manager he is worthless. HT does not respond to e-mails or to calls left on voice mail. They have not hired or do not plan to hire anyone for that position yet or in the future. I love shopping at my local Harris Teeter. The new store is great the store new manager sets on his butt. The everyday people that have worked for years at Harris Teeter make that store. they help train the new and young employees..not the manager he is worthless.

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