- Is it Legal to Record Phone Calls? [Ask Lifehacker]
Published: March 11, 2010Source: LifehackerDear Lifehacker,I find myself time and again getting bad customer service from companies over the phone, and Id like to record these calls so I have proof, but…
- An Open Letter to Jeff Bezos
Published: March 11, 2010Source: Social Media TodayThis post might not be a wise move but I never claimed to have a perfect batting average in the wisdom department. David probably shouldn’t tick off Goliath in general. In this case, when it comes t…
- A Look At The Best New Netbooks On The Market
Published: March 11, 2010Source: Silicon Alley InsiderIf youre in the market for a netbook — the gimpy kittens of the laptop jungle — know this first: on the inside, theyre all basically the same. Making the little differences all the more important! And yes,…
- Would you choose social media or engaged employees?
Published: March 11, 2010Source: Social Media Today“If you had to choose social media* or 100% engaged employees for your brand, which would you choose?”
I recently asked that on Twitter and the responses were pretty interesting. The question for… - USA Today Creates Its Social Media Team
Published: March 11, 2010Source: WebGuild RSS for Social MediaPerhaps you’ve heard that social media is an important, somewhat new way for online users to engage the news. …
- Study: Twitter Users 3 Times More Active than Average Social Media Users
Published: March 11, 2010Source: WebGuild RSS for Social MediaThe contrary is the case: Twitter users are by far more active than the average social media users or rather lurkers. In case you are serious about your web …
- Toyota's Problems Start at the Top
Published: March 11, 2010Source: The ConversationWhen I was a young consultant, my first (and at the time, only) client was a fledgling Toyota, which had only recently entered the American market in a big way. Back in the mid-1970’s, in the wake of the first…
- Your Chilean Sea Bass Dinner Deprives Killer Whales
Published: March 11, 2010Source: Wired: ScienceA one-of-a-kind killer whale population appears to be threatened by human appetites for Antarctic toothfish, better known to restaurant-goers as Chilean Sea Bass.
As fishing fleets patrol their waters, catchin… - 43 percent of US workers, retirees have under $10K saved for retirement
Published: March 11, 2010American workers are ill-prepared for retirement.
- Breaking Into a Conversation Gracefully
Published: March 11, 2010Source: The ConversationLast week, I wrote a post about exiting a conversation gracefully that generated some buzz. Beyond commenting on the strategies and tips to help you get out of those awkward moments, many of you rightfully poin…
- How to Blog: How to Choose a Blog Niche [6 Tips]
Published: March 11, 2010Source: ProBlogger Blog TipsEarlier in the week we looked at the importance of ‘niches’ when it comes to building profitable blogs. Today I want to extend the topic and gives the process that I tend to use when working out if I want t…
- Condé Nast Executive Says Pay Walls Are A Bad Strategy
Published: March 11, 2010Source: Silicon Alley InsiderMagazine publisher Condé Nast said it wont turn to pay walls to help deflect its 2009 $1 billion loss in ad revenue, despite the fact that one of its magazines, The New Yorker, currently hides its article arc…
- Mark Zuckerberg’s 2004 Email Break-In Could Be A Felony
Published: March 11, 2010Source: Silicon Alley InsiderMark Zuckerberg’s hacking of email accounts and user profiles in 2004 could be felonies under Federal and state law, according to privacy lawyers.
As we described last week, Mark used login data of early Facebo… - Changing Lives
Published: March 11, 2010Source: chrisbrogan.comHey. Take five minutes (it took me three), drop by this site and give $10 or so to send 300 autistic kids to summer camp. Think about it. Two lattes worth of cash and you can send 300 kids to summer camp.
We�… - Great read – interesting thoughts on strategy & how to use it effectively – http://bit.ly/cRafKU…
Published: March 11, 2010Great read – interesting thoughts on strategy how to use it effectively – http://bit.ly/cRafKU (via @carsonified)
- There is an inverse relationship between level of anonymity and quality of conversation
Published: March 11, 2010Source: Signal vs. Noise37signals Answers (recently launched) is our first new app built with 37signals ID integration. That means everyone involved is using real names and avatars.
And wow, what a difference it makes. Trading anon…
- Making Blogger Blogs Prettier: Google Launches New Template Designer
Published: March 11, 2010Source: ReadWriteWebMost hosted blogging platforms offer their customers a set of standard templates with relatively few options for customizing these sites. Starting today, however, bloggers on Google’s Blogger platform will be a…
- Addressing the Corporate Gender Gap
Published: March 11, 2010Source: Richard Edelman – 6 A.M.The public relations industry is fortunate to have women as a large percentage of the work force, many of whom are in leadership or ownership positions at their firms. Other industries, specifically financial…
- The Power of Your Little Black Book
Published: March 11, 2010Source: WebWorkerDailyIn “The Power of Who: You Already Know Everyone You Need to Know,” author Bob Beaudine attests that we already know everyone we need to know to succeed. I’m coming to believe that more and more the lon…
- Choose the Correct Local Listing Categories
Published: March 11, 2010Source: Daily SEO Tip*The following is the guest post by Emily Thompson*
The Google Local Listing has grown in importance more and more in recent time. In many instances, the local 7-pack, consisting on local listings, is appeari… - Is the iPhone Still More Personal than Professional?
Published: March 11, 2010Source: ReadWriteWebAccording to recent data analysis from mobile analytics firm Localytics, iPhone application usage peaks in the evenings and on weekends and is much lower during the hours of a typical business day. From this, t…
- Is America On the Verge of A Co-Creation Invasion?
Published: March 11, 2010Source: ReadWriteWebLast week we talked about managing split teams with Danny Wong of Blank Label, a site for creating custom men’s dress shirts and a startup in the growing field of co-creation. These types of startups, which hav…
- Significant, substantial, meaningful and unique: words to avoid
Published: March 11, 2010Source: Bad LanguageTim Phillips’s analysis of press releases on Factiva shows a worrying trend. The number of press releases that contain the words ‘significant’, ‘substantial’, ‘meaningful’ and ‘unique’ in the…
- Why I Don’t Want a Child Talking to My Pilot
Published: March 10, 2010Source: BusinessWeek.com –Justin Bachman explains why he and others were alarmed that a JFK air-traffic controller let kids talk to pilots
- Why CEOs Don't Owe Shareholders a Return on Market Value
Published: March 11, 2010Source: The ConversationTaking responsibility for something one is incapable of doing has never been a particularly good idea. Politicians get in trouble for promising their electorates that they can fix the economy when they can’t. M…
- Web Entrepreneurship: Does the City You Live in Matter?
Published: March 11, 2010Source: Mashable!This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.One of the most powerful aspects o…
- Physician Business Ideas – Getting You and Your Staff on the Same Page
Published: March 11, 2010Source: medinnovationblog“We must all hang together,Or assuredly, we shall hang separately.”Benjamin Franklin, 1706-1790For the solo doctor, who make up 30% of America’s practitioners, success often depends on teamwork with you…
- General Motors To Open The ‘Un-Dealership’
Published: March 9, 2010Source: BackPocket from ProphetMediaPost Publications, March 10, 2010 — General Motors is launching a pair of experiential marketing programs this year for its core Chevrolet brand that extends its corporate May the Best Car Win mantra…
- Marketers, Get Back to Boring
Published: March 9, 2010Source: BackPocket from ProphetWe’ve Got Too Much Sizzle in the System Right Now
Advertising Age, March 10, 2010 — Warning: This column may put you to sleep. Yes, this is a pattern. Early last year I called for a “slow marketing” moment… - Work in Human Resources? Know digital? Think again…
Published: March 11, 2010Source: Posts from the Econsultancy blogEarlier this week, Econsultancy’s UK Research Director explored the increasingly apparent permeation of digital within different organisational disciplines.
Following a recent roundtable event held by Econsu… - Nurse practitioners will not solve the primary care shortage
Published: March 11, 2010Source: KevinMD.comWith health reform possibly passing within the next few months, attention now turns to the primary care doctor shortage.
Regular readers of this blog know that there are not enough primary care doctors currentl… - 119 Phrases The Tribune Company Just Banned From The Radio
Published: March 11, 2010Source: Silicon Alley InsiderOne of the top AM radio stations that’s still cooking is Chicago’s WGN-AM, owned by the Tribune Company. (“WGN” stands for “World’s Greatest Newspaper.”) It’s a mixture of news, talk, and Chicago Cubs broadcas…
- Staying Immune to the Hype Virus at SXSW
Published: March 11, 2010Source: The ConversationI’m heading off this week to SXSW Interactive, the annual geekfest that remains the only place where I have actually danced with robots to the music of theremins. Isn’t that exactly how you imagine that geeks p…
- How Much Buzz Do The Top 10 Global Brands Generate On Social Media?
Published: March 11, 2010Source: Jeffbullas's BlogI have a shiny new toy and its been whirring away in the corner for a few days now and it’s time to take it out for a global brand spin across the social media universe. I had fired up my Social Media monit…
- Chatroulette Being Used for Marketing? Say It Ain’t So!
Published: March 11, 2010Source: ReadWriteWebThat didn’t take long. Leave it to marketers to find a way to use any innovative new web service to promote their own ends. The latest example? A Chatroulette contest launched by international clothing brand Fr…
- Why do we retweet?
Published: March 11, 2010Source: Words of a Broken MirrorWhen we tweet something, a thought, a piece of information, we expect two things: starting a few conversations and getting retweets. Both are valuable, but while the first goal implies our comm…
- Who Will Be Tomorrow’s Enterprise Software Market Leaders?
Published: March 11, 2010Source: SeekingAlpha.com: Home PageDennis Byron submits:
Salesforce.com’s (CRM) CEO Marc Benioff is back on the blogosphere with a reprise of his claim that companies should do more Facebook. Unlike two weeks ago, this post is more an outright…
- Apple sees 98% iPhone growth as Microsoft, Google prepare for battle
Published: March 11, 2010Source: AppleInsiderWorldwide smartphone shipments stormed back last quarter with 37.2 percent in growth, and Apple’s iPhone led the way with a 97.9 percent year-over-year surge in shipments. But the real coming battle in the mobi…
- Apple’s iPhone 4.0 software to deliver multitasking support
Published: March 11, 2010Source: AppleInsiderApple this summer will go a long way towards silencing critics and catering to one of the most prevalent demands of its iPhone user base, when it introduces a multitasking solution through the handset’s 4.0 sof…
- The Real Problem With The Economy: Misallocation Of Capital?
Published: March 11, 2010Source: TechdirtAndy Kessler has one of his standard thought-provoking opinion pieces discussing the economy of the past decade, suggesting that the real lesson learned from the past decade is the dangers of bad gov’t policies…
- Reuters sets up social media guidelines
Published: March 11, 2010Source: WebGuild RSS for Social MediaWhile the guidelines encourage Reuters journalists to use social media and stress that it is a powerful new tool, Reuters journalists are asked to get in …
- Media Summit: Consumers are king. But advertisers don't always pay attention.
Published: March 11, 2010Source: Posts from the Econsultancy blogFor many publishers — both online and off — content runs their business strategy. As Rupert Murdoch recently said, “Content is not just king. It is the emperor of all things electronic.” But a good poin…
- 3 Tools to Analyze the Sentiment of Your Brand Social Mentions
Published: March 11, 2010Source: WebGuild RSS for Social MediaSentiment analysis is something very new and immature. Sentiment analysis allows you to identify general attitudes towards your brand (or a product).
The goal of sentiment analysis is to assign a given social… - Customer Service Is Key Strategy
Published: March 10, 2010Source: BackPocket from ProphetAdweek, March 11, 2010 — Forget about advertising, forget about new media, forget about social media. The real action is going to be in customer service. Customer service? You mean those exotic sounding p…
- Most amazing iPhone accessory ever?
Published: March 11, 2010Source: iPhone, Therefore, iBlogOK, it’s not actually an accessory, but it’s something I know I’d love to have in my home.iPhone app magnets!!They’re $12.99. And you get 18 magnets.Check them out here – I may end up getting them. If I do, I’l…
- Use Storytelling Techniques in Personal Branding: Narrative
Published: March 11, 2010Source: WebWorkerDailyAs we’ve seen in the previous two parts of this series (covering characterization and plot), using storytelling techniques to help communicate your personal brand can make for clearer, more consistent, more c…
- 4 Ways To Monitor Your Facebook Page Traffic
Published: March 11, 2010Source: All FacebookWhile Facebook already provides a page insights tool for Page administrators to track traffic to their page, there is still a lot of information which is unknown. So how can administrators determine how well t…
- Content that works: Two types of content that may not win awards, but that we can’t do without
Published: March 11, 2010Source: Rex Hammock's RexBlog.com[#3 in the Content that Works series.]
One of the ways you can measure the importance our culture places on different kinds of content is by observing the awards associated with them. For example, film and vide… - Social Media in the Fortune 100
Published: March 11, 2010Source: Servant of ChaosIf social media is about levelling the playing field between businesses and consumers, then you would think that the largest businesses – the Fortune 100 – would be steering well clear. However, this infogr…
- Provocative post on how potentially ineffective #socialmedia campaigns can return positive results -…
Published: March 11, 2010Provocative post on how potentially ineffective #socialmedia campaigns can return positive results – http://bit.ly/bDPIQc (via @benkunz)
- Conan Meets Sarah – A Cute Story
Published: March 11, 2010Source: TwiTipWell if you don’t track twitter then you would not have heard this story of Conan O’Brien following a random girl from the twitter neighborhood named Sarah Killen. Sarah Killen had just 3 followers before C…
- Neuromarketing
Published: March 10, 2010Source: All articles at BlogcriticsThe possibilities are endless. The question is, how much more manipulation do we want to accept?
- What Does Advertising on Yelp Get You?
Published: March 10, 2010Source: Small Business Search MarketingThat was one of the topics of Luther Lowe’s presentation Tuesday at the annual SearchFest conference in Portland. Lowe — Yelp’s Manager of Business Outreach — gave a generally clear description of what…
- Brazen Careerist Adds Future-Focused Social Resumes
Published: March 10, 2010Source: louisgray.comFor most of us, resumes are updated with great irregularity – usually just before leaving one job, and just after arriving at another. These resumes also are much more focused on our pasts than our future – hig…
- Shift: The Essence of Leadership
Published: March 11, 2010Source: Michael Hyatt’s BlogI have been thinking for some time about writing a book on leadership. I initially wanted to call it Leadership 2.0, based on a popular blog post I had written. In fact, I often speak on this topic. The basic t…
- Customer Experience: Do You Really Know Your Audience?
Published: March 11, 2010Source: Social Media TodayIt’s no surprise that the increasingly social web have enabled customers to be heard while helping to improve the very products and services they’ve purchased. As millions of people continue to sear…
- MyEdu Will Be Your Curriculum Guide And Virtual College Advisor Rolled Into One
Published: March 11, 2010Source: TechCrunchDo you remember to the days of college, when you were required to sort through your curriculum and career goals with your designated college advisor? Education startup MyEdu aims to replace this by helping stu…
- How do you value brand and reputation?
Published: March 11, 2010Here’s a question for all the folks who say that brand and reputation are important. How do you value brand? How do you value reputation? How do you know when your efforts at branding and reputation are payin…
- Getting Real About Creating Change
Published: March 11, 2010Source: Altitude BrandingI wrote a while back about social media and culture shift. I continue to believe that the biggest obstacle to social media adoption and integration is a culture shift, not an operational one.
B… - How to Make your Content Sticky
Published: March 11, 2010Source: Conversation AgentMake it very useful, then make it portable and spreadable. Package it in as many ways as you can think of, build it out, extend it with participation, give it away for free, give it away for leads, give it awa…
- Get Your Company Blogging
Published: March 11, 2010Source: JournalisticsI don’t care if you have 5 employees or 500 employees, if your company isn’t blogging, you’re missing a HUGE opportunity to:
Build awareness for what you do and what you sell
Attract an… - Interesting Article: Wonder Twins: Email & Social Media Marketing
Published: March 10, 2010Source: WebGuild RSS for Social MediaADOTAS – There have been a lot of stories about using social media to increase brand awareness and customer retention, but little attention has been paid to …
- We’ve hit a new low: The shittiest social media marketing plan ever
Published: March 10, 2010Source: {grow}A local news and media company is getting into the social media consulting business. You heard me right. They’re trying to augment sagging revenues from traditional advertising by leveraging their enormo…
- Sadly, I know nothing about Public Relations but I am learning
Published: March 10, 2010Yet, I work for the largest private Public Relations firm in the world, Edelman. Luckily however, I was hired on the Digital team which doesn’t require a whole buncha’ public relations knowledge. And, to be…
- 5 Ways To Make Your Business Easier To Recommend
Published: March 10, 2010Source: Influential MarketingThis post is part of Make A Referral Week – an innovative project from John Jantsch at Duct Tape Marketing to generate 1000 referred leads to 1000 deserving small businesses. If I were to ask you what the secr…
- Are companies getting smarter with email marketing?
Published: March 10, 2010Source: Posts from the Econsultancy blogCompanies are gradually becoming more sophisticated in their email marketing efforts, with greater use of personalisation and segmentation in their campaigns.
The Econsultancy / Adestra Email Census 2010 also… - How To Use Surprise To Generate Word Of Mouth
Published: March 11, 2010ShareHow To Use Surprise To Generate Word Of MouthThis content from: Duct Tape Marketing
This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth… - Word of Mouth Versus Key Influencers
Published: March 11, 2010ShareWord of Mouth Versus Key InfluencersThis content from: Duct Tape Marketing
This post is a special Make a Referral Week guest post featuring education on the subject of referrals and word of mouth marketing… - Twitter users not so social
Published: March 11, 2010Twitter may be a fast-growing social network, but most of its 50 million accounts merely follow other users rather than posting their own messages.
- STAT OF THE DAY: Apple Owns Mobile Web Consumption (AAPL, GOOG)
Published: March 10, 2010Source: Silicon Alley Insider63% of mobile web consumption is performed on Apple’s iPhone.
Still, Googles Android OS is starting to gain share after a couple years of lagging far behind Apple. Googles share increased about 8% in February…









